How To See All Agents – Jira Service Desk Tutorial 2021
Follow the steps below to Sell All Agents
Go to “Project Settings” > Click on “People” > Here you will see the list of all agents
How to configure Kanban Board – JIRA Tutorial 2021
Follow the steps below to Configure Kanban Board
Create a Kanban Project > Create a Story in the Project > Click on three dots (in the top-right side) > Add/Change/Adjust the Columns/Statuses as per your requirements
How to Create Filter In Dashboard – Jira Tutorial 2021
Follow the steps below to Create Filter in Dashboard
To Create a Filter:
Click on “Filters” (at the top) > Select “Advanced issue search” > Click on “Switch to JQL” > To create a filter for All the Issues from a project > Use the following Query:
project = “Your Project Name” order by created DESC
Now, Click on “Save as” button > Name the filter > Click on “Submit” button.
To Create a Dashboard:
Click on “Dashboards” (at the top) > Select “Create a Dashboard” > Name the Dashboard > Choose the privary settings > Click on “Save” button.
Once the dashboard is created, Click on “Add a new gadget” > Select a Gadget(s) (Filter counts and Issue statistics in the example) > Click on “Add gadget” button > Enter the gadget details > Click on “Save” button.
How to remove an agent – Jira Service Desk Tutorial 2021
Follow the steps below to Remove an Agent
Go to “Project Settings” > Click on “People” > Click on “Remove“
Note: You must have administrative authorization for this.
How to Assign Issue to Multiple Users – Jira Basic Tutorial 2021
Follow the steps below to Assign Issue to Multiple Users
Go to Wheel Icon (Settings at the top-right corner) > Select “Issue” > Click on “Custom fields” >Click on “Create custom field” button (at top-right side) > Find and Select “User Picker(multiple users)“
Once selected a pop-up will appear, Give the field a Name and Description > Select the Screens to have this option > Click on “Update” button > Now go to a story, and there will be Multiple Assignees option available.
Note: You must have Jira Administrative permissions for this.
How To Delete an Epic – Jira Basics 2021
Follow the steps below to Delete an Epic
Go to Kanban Board > Go to an Epic > Click on three dots (at top-right corner) > Click on “Delete“
If you do not see the Delete button, go to “Project Settings” > Click on “People” > Click on “Add People” > Add yourself.
What if you do not see the Epics in the Kanban Board?
Go to a Story > Click on “Show 6 more fields” (at right side of the pop-up) > Go to Epic Link and click on the Empty field > Select an Epic from the List
If you want to see all the Epics, Go to “Search Bar” (at the top-right side) > Select “Advance Issue Search” > Click on “Switch to Basic” > Click on Type filter and select Epic from the dropdown list
How to Link Issues – Jira Tutorial 2021
Follow the steps below to Link Issues
Click on a Story >Click on “Link Issue” > Select a Relation and an Issue in Linked Issue fields (in the middle of the pop-up)
How To Update Password in Jira – Jira Tutorial 2021
Follow the steps below to Update Password in Jira
Click on “Avatar” (top-right side) > Select “Account Settings” > Select “Security” > Enter your Current Password and New Password >Click on “Save Changes” button
How to Add a Version in Jira – Jira Tutorial 2021
Follow the steps below to Add a Version in Jira
Go to your Project > Click on “Releases” (on left-side) > Click on “Create version” > Enter a Name and select a Start and Release date >
To Assign a Story:
Go to Active Sprint > Click on a Story > Select a Version in Fix Version field
How To Search Jira Issue By Type – Jira Tutorial 2021
Follow the steps below to Search Jira Issues By Type
Click on “Search Bar” (at top-right side) > Select “Advance Issue Search” > Click on “Switch to Basic” > Select the Type you are looking for in the Type filter